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Delivery Information

Bingley Stone make use of our network of independent haulage companies and depots to provide our customers with the most cost effective delivery solutions. We employ a shared load system for smaller orders and make use of distribution depots to improve the efficiency of our nationwide delivery system.

With all this in place we are able to arrange deliveries to most parts of the U. K. for very reasonable rates. What ever the size of order it is possible to buy direct from ourselves, rather than buying local from a stockist. We feel this is more efficient as it eliminates supply chain price increases.
Delivery F A Q 's
Will I have to unload the delivery myself?
No. In most cases, unless arranged otherwise the vehicle that makes the delivery will have facilities to unload. This can be done with a hiab type crane or a pallet truck and tail lift. Some vehicles have a mounted fork lift truck and others have tipping bodies for loose deliveries (setts etc.)
Do I need to be there to receive the delivery?
Yes. Somebody with sufficient authority will need to be onsite to receive the delivery. Please bear in mind that delivery schedules can rarely be pinned down to specific times. We do strive to meet tight timescales but as there are many factors beyond our control we require some flexibility with deliveries.
How long will my delivery take?
This will depend on the details of your order. Many products are kept in stock, but many orders are produced to the customers specifications. To obtain an idea of a timescale it is advised to contact us to ascertain how long the order will take and then the delivery process.
What size wagon will make my delivery?
The size of the vehicle making the delivery can vary. If you have any concerns about large vehicles having difficulties in your locality, or in gaining access to your property then please contact us to discuss this prior to ordering. We can unload orders from larger, trunk vehicles into one of our transport depots and make deliveries from there with smaller vehicles if required. (This may incur extra charges.)
How will my order be packaged?
Our products are shipped in a variety of ways. For example paving slabs are generally shipped in wooden crates or stacked on pallets. Walling stone can be delivered on pallets, in large builders bags even loose in tipping wagons. Setts can be sent in bags or loose in tipping lorrys. If you have any specific requirements then please mention this at the time of ordering. This way we can facilitate your requirements and keep the costs as low as possible.
What if I'm not happy with my delivery ?
If you feel the delivery has been damaged then we need to be informed immediately. If the delivery arrives and it is incorrect then we need to know immediately. If you decide that the product isn't to your liking for whatever reason then we will arrange collection and provide a refund for the goods but deduct the cost of delivery and retrieval of the product. Please note, special orders i.e.: products cut or manufactured to order cannot be refunded. Please check suitability before placing your order. Notification of any problems with the delivery must be made in writing within 3 days of reciept of the delivery.


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